AgentVrify Privacy Policy

Lucky Rabbit, LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information and data when you use the AgentVrify platform. It also outlines your rights and our obligations, especially in light of evolving real estate regulations and our responsibilities as a technology provider.

1. Scope of Policy

This Privacy Policy applies to all users of the AgentVrify platform, including licensed real estate agents, brokers, broker-supervised professionals, and their authorized representatives across all 50 U.S. states.

2. Information We Collect

We collect the following categories of information:

a. Registration and Identity Information

• Full name
• Real estate license number, state, and status
• Brokerage affiliation (if applicable by state law)
• Contact information (email, phone number, business address)

b. Platform Use and User-Generated Content

• Uploaded buyer agreements or forms
• Insight notes on listings
• Private messages between agents
• CRM records and engagement logs
• Concession and compensation structures shared in private channels

c. Technical and Device Information

• IP address
• Device type and operating system
• Browser type and version
• Activity logs and usage patterns on the platform

d. AI-Structured Inputs

• Unstructured listing data (e.g., property address, notes) converted to structured format
• Policy and regulatory packets tailored to your jurisdiction

3. How We Use Your Information

We use the information we collect to:

• Verify your identity and licensing status
• Enable agent-to-agent collaboration and CRM management
• Maintain legal and regulatory compliance
• Provide internal system insights and policy update packets
• Ensure platform functionality, security, and account integrity
• Retain records to comply with applicable laws and respond to legal claims

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may disclose information only in the following limited circumstances:

• With your consent or at your direction
• To service providers who assist in technical operations and support under strict confidentiality
• To comply with legal obligations such as subpoenas, court orders, or law enforcement requests
• To protect our legal rights, ensure user compliance, or investigate misuse or fraudulent activity

5. Data Retention and Litigation Hold

We retain your data as long as your account remains active. Upon account deletion, we retain certain information as follows:

CRM records, chat transcripts, uploaded documents, and structured listings may be stored for a period of up to 7 years after account termination to:

• Meet legal obligations,
• Satisfy applicable real estate record-keeping laws,
• Respond to or defend against potential claims or litigation,
• Fulfill tax, audit, or compliance obligations.

Data that is no longer necessary for the purposes outlined above may be anonymized or securely deleted at our discretion, except where otherwise required by law.

6. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. This includes:

• Role-based access control
• Data encryption in transit and at rest
• Secure login and two-factor authentication
• Regular security audits and incident response protocols

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your personal information
• Request deletion of your personal data (subject to legal retention obligations)
• Object to certain data processing
• Withdraw consent for any previously consented activities

To exercise these rights, contact us at: legal@luckyrabbit.tech

8. Children's Privacy

AgentVrify is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Services

The platform may link to or interface with third-party tools at your direction (e.g., e-sign platforms or AI tools). We are not responsible for the data practices of those third parties. Your interactions with them are governed by their respective privacy policies.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date. Material changes may be communicated via email or in-platform notification.

11. Contact Us

For privacy inquiries, data access requests, or legal notices:

Email: legal@luckyrabbit.tech
Mail: Lucky Rabbit, LLC, Attn: Legal Department